Express Delivery
Transparency & Hassle Free Shopping
Service Guarantee
- We are committed to serving the customers the best way we can, and one of the ways we do this is by providing excellent customer service.
- Being our customer isn’t just about ordering and receiving deliveries. It’s about us caring what your whole experience is with us – from the moment you start shopping for products on our website to after your order has been delivered, we put a lot of effort into making sure that our service is nothing short of excellence.
- Wine.my understands that getting your items quickly is important to you, so we make every effort to process your order quickly.
Delivery Time
- EXPRESS DELIVERY (often next day) in the Peninsular (West) Malaysia is available on most of the products if ordered before 5 p.m Monday – Friday except public holiday.
- Orders are processed daily before 5 p.m working hour. Any orders placed after this timeframe are processed the next business day.
- If your order is likely to be delayed we will do our best to contact you, however, as we use external carriers to make our deliveries, we cannot offer a guaranteed service (although we do have a pretty good track record).
- Please make sure there is someone available at the delivery address provided to accept the parcel during this time.
Delivery Fee
- We charge a flat rate for any number of bottles to a single address with maximum prices of RM 30 per order within Peninsula Malaysia.
- Any breakages or shortages must be reported to Wine.my within 72 hours of the delivery. This can be done by email or phone. You must have your receipt number.
Minimum Order Quantity
There’s no minimum order quantity.
In Stock
In Stock items can be dispatched on the same day you ordered before 5 p.m working day (Monday – Friday).
In Stock (also available on backorder)
Backorder product/s will be delivered longer than the usual based on the stock transfers duration. We will call or email you to update the time duration.
Delivery Area
This service is only available for Peninsular Malaysia.
Sabah & Sarawak (East) Malaysia currently is not available.
Postal services:
- We only provide Express Delivery services.
- We cannot deliver to P.O. Box Address.
- Your order will be delivered to your doorstep in 1- 3 working days within the Peninsular Malaysia.
- Delivery to Sabah & Sarawak (East) Malaysia currently is not available and we are working on it.
- If you do not receive your order within 5 working days, please submit through the Late Delivery Form that you can find below on this page or contact us immediately at:
Proper Packing
- Wine.my packages your order with the utmost care and attention to ensure that you receive your items at the highest quality possible.
- Wine.my uses a third party carrier for its delivery services. Therefore, the postal company’s terms and conditions apply when you shop with us.
Missing Products
Getting your order right is extremely important to us. Please check your order upon delivery – we have procedures in place to ensure that every item shows up when and where you want it, but if we missed an item, please email us within 24 hours to begin the inquiry process at help@wine.my
Wine.my Reserves The Rights To Request Customer To Return The Product/s
- Please contact Wine.my immediately if the customer received any product or packing error.
- If Wine.my noticed any product or packing error have been delivered, Wine.my will request a return of the product/s from the customer.
- Wine.my is held responsible for the cost of returning the items back to our facilities if the mistake was done by Wine.my.
- Please note that unsealed products are considered sold and are not eligible for return and/or refund.
- If the customer willing to accept the product/s, Wine.myy will more than happy to reissue a new invoice to the customer.
- If the customer willing to accept the product/s :
- If the total price of the new invoice is LOWER than the previous invoice, a refund of the price difference will be made for the customer
- If the total price of the new invoice is GREATER than the previous invoice, the price differences will be paid by the customer.
- If the customer resists returning the product/s, Wine.my has the rights to reissue a new invoice to the customer.
Product/s and Packing Error
- Please note that damaged goods and delivery errors must be reported within 72 hours of delivery.
- If your order has been packed and delivered incorrectly and it is not what you have been invoiced for, we will put it right for you.
- If you receive faulty product/s, we will replace it for you or credit your account.
Notes of Wine.my To Collect The Return Product/s From The Customer
- Please note that damaged goods and delivery errors must be reported within 72 hours of delivery.
- If your order has been packed and delivered incorrectly and it is not what you have been invoiced for, we will put it right for you.
- If you receive faulty product/s, we will replace it for you or credit your account.
Notes For The Customer To Return The Product/s (Mistake of Wine.my)
- Wine.my is held responsible for the cost of returning the items back to our facilities.
- Please note that unsealed products are considered sold and are not eligible for return and/or refund.
- However, we request that the customer understands the possible hazards during delivery and as such, will not hold us liable for any damages to the items that are sustained in transit.
- Please exercise caution during packaging and delivery as the items may be affected by heat and sunlight exposure.
- Please attach the shipping receipt or document to the product/s upon the return to Wine.my or email to us.
- The customer is responsible for the condition of the product deliver back to our facilities.
- If any breakage or damage happened during the transit, the customer will bear the complete costs of the items.